Speaker at Gripel Conference

Hi,

Please check this link for my Presentation as a Guest Speaker on ' Leadership Strategies for High Performance Contact Centres' at a Conference on Customer Experience and Service Quality Excellence, organised by Gripel (http://www.gripel.com/).

http://www.slideshare.net/tinaarora12/leadership-strategies-for-high-performance-contact-centres

Feedback welcome !

Regards,
Tina